Technical Support

Technical Support

Whether on site or remote online services, we provide you with fast, reliable assistance. Malfunctions can often be analyzed and eliminated immediately by remote access or using our Visual Assistance app. Our on-site service is also available to you personally and worldwide. You can rely on us for all questions relating to your line and receive process engineering support for your production on request.

Hotline „Technical Support“
Service Hotline
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+49 2241 235 10-0
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Smart Remote Service Smart Remote Service
Technical Support
Blown film lines
Flat film lines
Nonwoven lines
Components
Smart Remote Service

Digitization means speed and precise analysis: Our experts connect to your system over online services and analyze all relevant parameters with regard to defective components or process errors in the shortest possible time. Avoid costs for on-site service and system downtimes due to waiting times. We also support you in product optimization or install necessary software updates for you.

Your contact
Service Hotline
P
+49 2241 235 10-0
Technical Support : Smart Remote Service
Blown film lines
Visual Assistance:

If problems occur on your blown film production line, assistance is needed fast. Save valuable time by using Reifenhäuser Visual Assistance. A phone call is enough and our service experts will see what you see.

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Process Engineering Support Process Engineering Support
Technical Support
Blown film lines
Flat film lines
Nonwoven lines
Components
Process Engineering Support

Technically, the line is running flawlessly but the product still fails to meet your expectations? Our process engineering support will assist you with fine adjustment. Whether it is a matter of recipe, temperature, or flow rate, we will always help you to achieve the desired result. Here, we also use remote online services, if possible. For example, our experienced experts can use Visual Assistance to see immediately whether the bubble geometry has the optimum adjustment in film production, or which parameters may need modification without requiring our presence on site.

Your contact
Service Hotline
P
+49 2241 235 10-0
Technical Support : Process Engineering Support
Components
Design consulting and optimization

Do you require know-how regarding your extrusion process? Take advantage of our design consulting and optimization for screws and barrels - for all makes and applications.

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Reifenhäuser lines
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Blown film lines
Nonwoven lines
Flat film lines